GPCA Trading as Techano is committed in accordance with the Commonwealth Privacy Act 1988 and the accompanying Australian Privacy Principles under the Act, to the protection of personal information it collects, holds, uses and discloses. This privacy policy (“Privacy Policy”) applies to the handling of your information collected by Techano through the website, www.techano.com.au whether accessed via a computer, mobile device, or other technology (“the Website”) or through our services. In addition, you should also review our Terms of Website Use which govern your use of the Website and our Terms and Conditions of Sale of Goods which govern the purchase of products and from the Website.
Techano may collect and/or hold personal information of yours, including, but not limited to:
-your name, gender, address, phone number(s), fax number, email address;
-your date of birth;
-payment and billing information;
-credit and financial checks (if you are buying products under a finance arrangement);
-information about how you use our products and services;
-your user name for social networking sites that you use, to refer to, or in conjunction with,
our products and services;
-your login credentials when you sign up for an account on the Website
(emails address and password);
-your personal preferences regarding particular products and services; and
-your feedback on our services.
When you visit this Website, the web server will automatically collect limited information
essential for the operation and security of the Website. Depending on the standards followed by
your internet provider, some information, such as your Internet Protocol (“IP”) address, server
address, domain name and information on your browsing activity when visiting our Website
may be identified. Techano will not use this information for purposes other than as identified in this
policy. If you are concerned about the potential of this information being revealed to Techano we
recommend that you discuss this with your internet provider. The Website also uses cookies
which enables Techano to monitor traffic patterns and to make your subsequent use of our Website
more efficient. A cookie does not identify you personally, but it does identify your computer. You
can refuse cookies in your browser, although some of our services may not function properly as a
result.
In most circumstances, Techano collects personal information directly from you, for example:
-when you contact us via telephone, facsimile, email or letter;
-when you subscribe (electronically or otherwise) to any of our publications;
-when you create an account on the Website and when you order products or services through that account on the Website;
-when you order products or services from us over the telephone;
-when you provide us with your details for customer care purposes.
Techano will endeavour to collect personal information directly from you and not from third parties.
However, from time to time, we may also hold personal information from other sources that has TM been collected incidentally such as information about individuals who work for companies or organisations that have a business relationship with Techano. Generally, you will not be obliged to provide Techano with any personal information if requested by Techano. However, if you choose not to provide the information that Techano requests, we may not be able to provide you with our products or services. For example, you may not be able to register to create an online account to access some parts of our Website.
Techano may store your personal information electronically on its computer database or have hard copy documents that are kept securely within our premises. Where information is stored electronically, our servers or other electronic storage equipment may not be located on Techano’s premises and storage, security and back-up may be provided by contracted service providers. In some cases, we may process your personal information on a server outside your country in accordance with this Privacy Policy and applicable laws. Where information is disclosed to related body corporates or third parties, we will require these parties to agree to process your information based on our instructions and requirements in a manner consistent with this Privacy Policy.
We will retain your information: whilst your account on our Website remains active; as required when providing you with our products and/or services; and where we are required by law or best accounting and business practices. When information is no longer required to be held it is destroyed appropriately and in accordance with the law.
Generally, Techano uses and discloses your information only where reasonably necessary for one or more of the functions and activities connected to the operations of our business, which include:
-supplying you with our products and services as requested;
-handling enquiries, requests, complaints, consumer guarantee and warranty claims and other customer related activities;
-marketing our products and services and providing advice on our products and services;
-developing and improving our products and services;
-the operation and administration of a Website account that you have with Techano;
-payment processing;
-corresponding and liaising with companies or organisations with whom Techano has a business
relationship and who you are employed by or otherwise represent;
and other purposes related to the abovementioned which could be reasonably expected by you to be necessary (“the Purposes”). In using the Website or our other services, you authorise us to collect your personal information for the Purposes. Under no circumstances will Techano sell or receive payments for licensing or disclosing your personal information. Any personal information collected from you or held by Techano may be disclosed to other persons or body corporates engaged by Techano for, or in relation to, the Purposes including, but not limited to:
Techano’s employees and contractors; related body corporates; and business advisors. We may also provide a third party with statistics regarding shopper statistics provided these statistics do not contain any information that may personally identify an individual.
You may subscribe to our email marketing database. If, at any time, you do not wish to receive these materials from us, you will have the ability to opt out of receiving future communications at any time by means of a link in every broadcast email sent to you by Techano or by contacting:
sales@techano.com.au. We will comply with such requests as soon as possible. If you unsubscribe, please note that we will still contact you in relation to our on-going relationship with you, for example, if we need to send you any accounts, statements and notices that are
relevant any products or services purchased from Techano.
relevant any products or services purchased from Techano.
An individual has the right to request, subject to the exceptions set out in the Australian Privacy Principles, access to personal information held about them. An individual may request that records be corrected, a third party to be notified of a correction, or that a statement is attached explaining the record. A request for access or correction can be made to the Privacy Officer whose details appear below. A fee may be charged to cover the cost of processing and attending to a request for access. We will not charge a fee for the lodgement of a request for access, nor will we charge a fee for a correction request.
Techano is likely to disclose the personal information that it collects and holds about you to third parties who are not in Australia (including parties who are located in New Zealand, the United States of America, the United Kingdom, France, and South Africa). Please note that the data protection and other laws of countries to which your information may be disclosed might not be as comprehensive as those in Australia. In all cases, by providing your personal information to us or using our Services, you consent to the disclosure of your personal information outside Australia and acknowledge that Techano is not required to ensure that overseas recipients handle
your personal information in compliance with Australian privacy law. However, where practicable in the circumstances, we will take reasonable steps to ensure that overseas recipients use and disclose such personal information in a manner consistent with this Privacy Policy.
We are not responsible for the content or privacy practices of other websites that we provide a link to, plugins or widgets from, social media or other sites operated and maintained by third parties over which Techano has no control over. We recommend that you research these other parties’ policies governing the privacy protection you will be provided.
If you are concerned that this Privacy Policy and/or practices of Techano are in breach of the Australian Privacy Principles, or you would like to request access to or correction of your personal information, please send written details of your complaint or request to:
The Privacy Officer, Techano, by y post to PO Box 1939 Broadbeach, Mermaid Waters. Techano will endeavour to respond to your complaint within a reasonable period. If you are not satisfied with our response to your complaint, you can contact the Office of the Australian Information Commissioner by telephone: 1300 363 992 or in writing to Director of Compliance, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001. Information about how to make a complaint is available from the Office of the Australian Information Commissioner’s website: www.oaic.gov.au.
Policy last updated: 01 March 2021
Join our weekly newsletters
@2023 techano.com.au | All Rights Reserved
